Terms & Conditions
The Website is owned by NEUTRE and these Terms & Conditions set out the legal terms that apply to your use of our website www.neutrestore.com.
Your purchase of any of the products offered on the Site (Products) is subject to these Terms & Conditions and by placing an order for any Product you agree to be bound by them.
We reserve the right to change these Terms & Conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Website & Products
To be eligible to purchase the Goods and lawfully enter into and form a contract with us, you must be 18 years of age or over.
The Products are owned and sold on the Website by NEUTRE. We attempt to be as accurate as possible in the description of the Goods. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Goods.
Price & Payment
Prices and any other charges quoted on the order page are based on delivery of the Goods and performance of the Services in the United Kingdom unless otherwise specified. These do not include the costs of delivery of the Goods. Costs of delivery will be shown separately on the order page and added to the amount payable by you. Unless otherwise stated, the prices quoted include VAT.
The Products sold are supplied for your domestic and private use only. You agree will not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Payment can be made by any major credit or debit card or by using a PayPal account.
By placing an order, you consent to payment being charged to your debit/credit card account or PayPal account as provided on the order form.
You must pay 100 percent of the price of the Goods in advance.
Ordering & Availability
All orders are subject to acceptance and availability. If we are unable to supply you with the Goods in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside our Control or because we have identified a mistake in the description of the Goods or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.
If the Goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.
Any order placed by you for the Goods constitutes an offer to purchase them from us.
You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods.
If you think that there is a mistake or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.
We may make:
– minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements,
– changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,
– changes to these Conditions as a result of changes in how we accept payment from you,
– changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price.
If we make any changes, we will give you written notice of the changes before we supply the Goods. You can choose to cancel the contract if the change would be significantly to your disadvantage.
Your order will be delivered to the delivery address you specify when placing your order. Unfortunately, Orders cannot be delivered to PO Box or similar addresses.
Your order will take between 2 – 5 working days to reach you if you are in the UK.
For Europe and the rest of the world, please allow up to 10 working days for your item(s) to be delivered.
During UK public holidays (Christmas, Easter, Bank Holidays) there might be an added delay of delivery times. Please contact us if you have any issues with this, or want to know more about delivery during these times.
Please note that products comprised within the same order cannot be delivered to different addresses.
Deliveries are made by our trusted courier and take place from Monday to Friday, excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place.
A signature will be required upon receipt of the goods. If there is no-one available to accept the parcel, a calling card will be left for you to re-arrange delivery.
We may accept orders from individuals located outside the United Kingdom and ship overseas subject to you paying any additional shipping or postage costs.
Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
If we agree to supply any Goods ordered from the Website for delivery outside the United Kingdom, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery (in the case of goods). Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
You may cancel your order for the Goods by notifying us of your decision to cancel at any time prior to us sending you a Confirmation Notice.
You may notify us of your decision to cancel by contacting us by telephone on telephone number 020 7129 7889 or by sending us an email to firstname.lastname@example.org. You will need to provide a statement that you wish to cancel quoting your name, address, the name or a description of the Goods and your order reference number.
We hope you’ll love your order, but if for some reason, you wish to return it, you can do it within 14 days of receipt for a full refund.
To return, please follow the instructions included within your delivery package and email email@example.com
The item(s) should be returned unused and in perfect condition, with all tags still attached. All returns should be sent back to us in their original packaging. Otherwise, we will not be able to accept it.
Refunds will be credited to the original payment method. Please note that these can take up to 28 working days.
For Europe and the rest of the world, the returns charge will be the same as the original shipping charge provided in the delivery information. This will then be deducted from your refund amount.
If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature and characteristics of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.
If you believe the Goods were delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.
Risk & Ownership
The Goods ordered will be at your risk from the time of delivery. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery.
Except to the extent expressly set out in these Terms & Conditions, you are not allowed to:
– scrape content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site.
– remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted.
– create links to the Site from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.
You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
All rights granted to you under these Terms & Conditions will terminate immediately in the event that you are in breach of any of them.
Third Party Links
We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
– If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
– If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
Warranties & Liability
We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.
We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Nothing in these Terms & Conditions shall limit or exclude our liability to you:
– for death or personal injury resulting from our negligence or the negligence of our employees
– for fraudulent misrepresentation;
– for a defective product against us if we do not give you the name of the person who supplied the product to us within a reasonable time of your request for us to do so.
Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.
We will promptly notify you of any Event Outside Our Control which prevents us from or delays us in performing our obligations to you, giving details of it and (where possible) the extent and likely duration of any delay. We will take all reasonable steps to minimise this delay.
Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues.
You may end the Contract after we have notified you of an Event Outside Our Control and we will then refund you any money you have paid to us under the Contract for the Goods which we have been unable to deliver to you.
Use Of Personal Data
You authorise us to process and transmit your name, address and other personal information supplied by you (including updated information) to:
– obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.
– supply the Goods to you.
– carry out checks to ensure you have adequate funds and fulfil security and fraud prevention requirements.
– transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer or PayPal.
– validate your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.
– allow us to contact you via email about new products and other updates.
Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.
All Contracts are concluded in English only.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
Please send any questions you may have about these Terms & Conditions, or an order you have placed or ordering in general by:
Phone: 020 7129 7889
Monday to Sunday from 9am to 6pm (GMT)
English & Spanish only
Monday to Sunday from 9am to 6pm (GMT)
English & Spanish only