D E L I V E R I E S

– Your order will take between 2 – 5 working days to reach you if you are in the UK.
– For Europe and the rest of the world, please allow up to 10 working days for your item(s) to be delivered.
– A signature will be required upon receipt of the goods. If there is no-one available to accept the parcel, a calling card will be left for you to re-arrange delivery.
– During UK public holidays (Christmas, Easter, Bank Holidays), there might be an added delay of delivery times. Please contact us if you have any issues with this, or want to know more about delivery during these times.

R E T U R N S

– We hope you’ll love your order, but if for some reason, you wish to return it, you can do it within 14 days of receipt for a full refund.
– To return, please follow the instructions included within your delivery package and email customercare@neutrestore.com
– The item(s) should be returned unused and in perfect condition, with all tags still attached. All returns should be sent back to us in their original packaging. Otherwise, we will not be able to accept it.
– Refunds will be credited to the original payment method. Please note that these can take up to 28 working days.
– For Europe and the rest of the world, the returns charge will be the same as the original shipping charge provided in the delivery information. This will then be deducted from your refund amount.

E X C H A N G E S

If you wish to exchange an item for a different size please email us at customercare@neutrestore.com and we will hold the alternative size for you (subject to availability).